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Delivery & returns

Delivery

Please see below for delivery costs and timeframes.

Per order: Greeting Cards

Delivery address Delivery times Method Delivery charges
UK Please allow 2-5 working days Royal Mail - 1st class
FREE
Eire & rest of Europe
Please allow 5-7 working days Royal Mail - Airmail £4.95
Rest of World
Please allow 7-10 working days Royal Mail - Airmail £9.95

Per order: Prints, Mounted Prints & Framed Prints N.B. Framed prints to UK addresses only

Delivery address Delivery times Method Delivery charge
Mainland UK Please allow 2-5 working days Royal Mail - 1st Class Signed For FREE
Scottish Highlands & Northern Ireland Please allow 2-5 working days Royal Mail - 1st Class Signed For FREE
Scottish Islands & Channel Islands Please allow 2-5 working days Royal Mail - 1st Class Signed For FREE
Europe including Eire Please allow 5-7 working days Royal Mail - Airmail £9.95
Rest of World Please allow 7-10 working days Royal Mail - Airmail £14.95

Notes

Delivery times for orders despatched via Royal Mail are approximate and Faith Hope & Love Designs cannot be held responsible for delays caused by unforeseen circumstances e.g. postal strikes or bad weather. Please allow plenty of time for delivery if you need your order by a certain date.

For print orders, please provide a delivery address where someone is available to sign.

Faith Hope & Love Designs is not liable for any additional duties or taxes levied outside the EU.

Returns

Upon receipt of your order, you have five working days in which you can cancel your order in writing (via the Contact form) and in so doing obtain a full refund, less postage costs, providing all goods in question are returned in their original packaging and in a saleable condition. A refund will not be issued if the goods are returned in a non-resaleable condition.

Note: please ensure that you contact Faith Hope & Love Designs in writing before returning the goods. When returning the goods, please enclose your address, daytime contact telephone number and a note stating the reason for the return.

Please refer to the following exception to the above standard returns policy. These items are non-returnable and non-refundable:

  • any personalised item which has been especially made to order with your choice of font colour or other customised feature

Should you wish to claim for damaged goods, please contact Faith Hope & Love Designs before returning the damaged item(s) and within five working days of receipt of the item(s) with a photograph clearly showing the damage to the item.

Should you wish to claim for non-delivery, please allow five working days (one week) on top of the maximum delivery time i.e. 10 working days for UK deliveries. Should the item(s) still not arrive, please contact Faith Hope & Love Designs in writing (via the Contact form).

Note: The return postage costs will be at the customer's expense when returning any item(s), with the exception of returning damaged goods. Please ensure you obtain proof of posting.

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