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Help/FAQs

Where can I find prices?

Go to the Shop, select a product and click on View Buying Options to see prices.

How do I place an order?

To place an order: create an account here > browse the Shop > add items you would like to buy to your basket > click on the Basket/Checkout link at the top right of the page > enter your shipping address > be sure to read the Terms & Conditions and click the yellow PayPal "Pay Now" button. PayPal will take you through the payment steps, once payment is complete, you can return to the Faith Hope & Love Designs website.

Can I zoom into print product images?

Yes if you click on a product image you can view a larger image.

I'm having problems adding an item to my basket - what do I do?

If you're placing an order for greeting card(s) be sure to select the Font and Envelope colours - once this has been done you will be able to add the items to your basket.

Alternatively, get in touch via the Contact page and we will be happy to help.

Why won't my payment go through?

If you opt to pay via your PayPal account, the transaction should go through without a hitch. However, please don't hesitate to get in touch if not.

If you opt to pay direct with your credit card, please note that the address you enter under "Billing Information" must match exactly the address your card issuer has on their records (which may not be the case if e.g. you have recently moved house and your card issuer has not yet updated their records).

Also check that your card's expiry date is valid. If your card is still declined, please don't hesitate to get in touch and we will be happy to help.

Can I pay by cheque?

Yes, please contact Faith Hope & Love Designs with details of your order and to arrange payment by cheque. Your order will be processed once your cheque has cleared, so please add 5-7 working days to delivery times. Please note that only cheques from UK bank accounts are accepted.

Does Faith Hope & Love Designs supply to trade?

Yes ~ all trade enquiries welcome via the Contact form.

When will I get my order?

Please refer to Delivery & returns.

How much is P&P?

Postage on orders for Greeting Cards, Christmas Cards, Prints and Mounted Prints is FREE to all UK addresses. For all other destinations and all orders for Framed Prints, please refer to Delivery & returns.

I live outside the UK - can I still order from you?

Yes ~ please refer to Delivery & Returns for delivery charges.

What do I do if my order arrives damaged?

Please refer to Delivery & returns.

Why does the card or print I ordered a different colour to that shown on the website?

Due to the calibration and resolution of your monitor, the colours you see on the website may vary slightly from the printed version of the same card or print.

What size are prints and framed prints?

Please refer to Prints section of the Product Guide.

All payments are handled securely by PayPal. For full info. click here for PayPal's terms and conditions.